All vape devices sold by Vapee come with a 6-month warranty against manufacturing faults from the date of delivery.
What is covered
- Devices that stop working or will not charge under normal use
- Faulty buttons, screens or charging ports
- Pods or coils that are faulty on arrival (reported within 7 days)
What is not covered
- Accidental damage, drops or water damage
- Normal wear and tear, including coils and pods that have been used
- Damage from using incompatible e-liquids, chargers or modifications
- Opened e-liquids and batteries
Making a warranty claim
Contact us through our contact page with your order number, a description of the fault and a photo or video if possible. We may ask you to send the device back for testing. If the fault is confirmed we will repair or replace the device, or refund it if neither is possible.